WHEN THE PRODUCTS ARE SHIPPED AND HOW CAN I TRACK THE STATUS OF MY ORDER
The shipment will take place by ordinary courier or express during office hours. Shipping costs may apply to your Order. To view the shipping conditions and related applicable costs click here. Once the Products have been delivered to the courier, we will send you an Order Shipment Confirmation e-mail.
We will not proceed with the shipment of the Products unless we have received the payment. If someone is not available who can receive the Products delivered to the delivery address indicated, we will notify you by means of a notification left by the courier in your mailbox.
The ownership and the risk of loss of the Products will be transferred to you upon delivery
You can check the current status of your Order by following the link in the Order Shipping Confirmation email.
HOW TO RETURN PRODUCTS
Please read our Returns Policy where you can find all the information you need to return products for any reason.
YOUR RIGHT OF WITHDRAWAL
If you have received the ordered Products and you are not satisfied or you have simply changed your mind about the purchase after we have sent you your Order Shipping Confirmation by e-mail, you can exercise your right of withdrawal without penalty and without indicating any reason and request a refund, pursuant to articles 64 and following of Legislative Decree 206/2005 ("Consumer Code").
Please consider that as long as the Products remain in your possession, you have the obligation to keep them safe and in good condition.
After informing us of your decision to withdraw from the Agreement, we will refund you as soon as possible, and in any case no later than 14 days from the date on which you exercised your right of withdrawal, any sum you have incurred or charged to you on the credit card for the Products ordered.