Policy made

14 days from delivery are available to make one or more products.

The application of any refund is excluded in case of use or washing the product.

The customer who intends to exercise the right of withdrawal must communicate it through explicit declaration, which can be transmitted by e -mail.

The goods must be returned intact, in its original packaging, complete in all its parts (including price label, packaging material and any documentation and accessory equipment) and complete with the attached tax documentation.

Without prejudice to the right to verify the respect of the above, Julie Chic Cashmere, will refund the amount of the products subject to withdrawal within a maximum period of 20 days from receipt of the goods.

The customer is responsible for the decrease in the value of the goods resulting from a manipulation different from that strictly necessary to establish the nature, characteristics and functioning of the goods. Therefore, if the returned products are damaged (for example with a sign of wear, abrasion, scratching, removal of labels, pendants, deformations, etc.), not complete with all their elements and accessories (including labels and tags Unchanged and attached to the product), not accompanied by the instructions/notes/manuals attached, by the original packaging and packaging and by the guarantee certificate, where present, the customer will respond to the decrease of the value of the property, and will be entitled to the refund of the amount equal to the residual value of the product.

As required by art. 56 paragraph 3 of Legislative Decree 206/2005, modified by Legislative Decree 21/2014,Julie Chic CashmereIt can suspend the reimbursement until receipt of the assets or until the customer is demonstrated by having sent back the assets to the seller.

Julie Chic Cashmere will refund using the same payment vehicle chosen by the customer during the purchase. In the case of payment made in cash, and if the customer intends to exercise his right of withdrawal, he must provide a Julie Chic Cashmere, by accessing the Contact us section, the bank details: IBAN, SWIFT and BIC necessary to carry out the refund.