Return Policy

Return Policy

You have 14 days from delivery to return one or more products.

The application of any refund in case of use or washing of the Product is excluded.

The Customer who intends to exercise the right of withdrawal must communicate it by means of an explicit declaration, which can be sent by e-mail.

The goods must be returned intact, in its original packaging, complete in all its parts (including price label, packaging material and any documentation and accessory equipment) and complete with the attached tax documentation.

Without prejudice to the right to verify compliance with the above,JULIE CHIC CASHMERE, will refund the amount of the products covered by the withdrawal within a maximum period of 20 days from receipt of the goods.

The Customer is responsible for the decrease in the value of the goods resulting from handling other than that strictly necessary to establish the nature, characteristics and functioning of the goods. Therefore, if the returned Products are damaged (for example with signs of wear, abrasion, scratches, removal of labels, removal of pendants, deformations, etc.), not complete with all their elements and accessories (including labels and tags unaltered and attached to the product), not accompanied by the attached instructions / notes / manuals, the original packaging and packaging and the guarantee certificate, where present, the Customer will be liable for the decrease in the value of the asset, and will be entitled to a refund of the amount equal to the residual value of the Product.

As required by art. 56 paragraph 3 of Legislative Decree 206/2005, amended by Legislative Decree 21/2014,JULIE CHIC CASHMEREmay suspend the reimbursement until receipt of the goods or until the Customer demonstrates that he has returned the goods to the seller.

JULIE CHIC CASHMERE will reimburse using the same payment method chosen by the Customer during the purchase. In the case of payment made in cash, and if the Customer intends to exercise his right of withdrawal, he must provide aJULIE CHIC CASHMERE, by accessing the contact us section, the bank details: IBAN, SWIFT and BIC necessary for the refund.